Although, in recent years it seemed like Apple couldn't put a foot wrong, a new update released by the company has users across the country scratching their heads and seeking out local Mac Repair services.

According to the technology blog TidBits, Apple's new Thunderbolt 1.2 update has been causing problems for multiple Mac owners. The update itself isn't essential to most users – it just prepares your computer to use a Thunderbolt to Gigabit Ethernet adapter, which lets you plug an ethernet cord into a Thunderbolt port and currently only works for Macbook Air and the new Macbook Pro.

Apple's online support forum has been flooded with user complaints that, after installing the new updates, their devices are freezing at the gray booting screen. The problem is reportedly only affecting devices loaded with Lion OS X, Apple's newest Mac operating system.

The easiest way to reactivate a frozen device is to reinstall the operating system. To do that, users can put their laptops into recovery mode by holding "Command-R" and pressing the power button. It will take a while to reload everything, but all existing files should be safe. After Lion has been loaded, the media outlet recommends using Apple's Software Update feature to make sure the device is "up to date," but urges everyone not to download the Thunderbolt update again until Apple has issued a new version. 

But if you're having trouble getting your Mac to reboot in the first place, you can always consult an experienced Mac repair technician for help. Apple's official helpline is bound to be flooded with calls regarding this new bug, so if you need help fast, call a local computer repair company. Geeks On-site is a great option for anyone in need of quick Maryland, Virginia or Washington, D.C. Mac repair, and one of our experts can be on your doorstep today.